SAI Systems' Global Delivery Model is the engine that allows us to provide reliable, scalable and cost effective delivery of services and solutions. SAI Systems' Global Delivery Model enables our clients to choose a sourcing strategy that is best suited to their business considerations, e.g., cost optimization, cultural alignment, location proximity, language capabilities and risk-mitigation.
All of SAI Systems' processes and infrastructure have been developed from the ground up, and are modular to allow flexibility in the management of each engagement. Our Global Delivery Model consists of 3 integrated components:
Having the right team with the right mix of skills and experience is crucial for any successful project delivery. SAI Systems, with over 25 years of experience, has a rich pool of global talent. Along with vast experience our team members are highly proactive and customer-focused. Prior to hiring, we thoroughly screen our resources with a well-defined interview process. Our team members strive to deliver quality solutions not only meeting but exceeding customer expectations.
To ensure business continuity and retain knowledge, SAI Systems provides "Shadow Resources" as a part of our Best Practices. "Shadow Resources" are contributing members of the team, allowing flexibility in team size, without the investment of ramp-up time. In most cases, they are non-billable client resources. However, they can also be available to back fill core team members when needed.
Documenting and sharing knowledge is a Best Practice followed SAI Systems and strongly recommended. At all stages of the project SAI Systems’ resources will document their findings and have it reviewed by the Client. The process or system documentation is updated and stored in the SAI Systems "SystemDocWiki". The SystemDocWiki is an online source of System Documentation, which preserves the life of the documentation. As an online repository, the information is easily searchable, updated frequently, and is easily dissected.
Governance Meetings are regularly scheduled, high-level project overview meetings, with management from both SAI Systems and the Client participating. Governance Meetings are at their most effective when the information presented is metric-based. This allows management to track trends over time, measure performance, and keep the discussion at a project-wide level.Governance Meetings are also a forum for raising and discussing project-wide issues. SAI Systems prefers to present Governance monthly, and the SAI Systems Vice President, Engagement Manager, Account Manager, and Offshore Delivery Manager will participate. It is recommended that any Executive Sponsors and Department Managers participate from the Client. SAI Systems has found that these meeting are critical in order to keep the lines of communication open on the project, and participation from the right individuals is an integral part to its success.